2. Services Overview and Scope

The Company provides comprehensive marine and non-marine surveying, appraisal, inspection, loss adjusting, investigation, certification, consultancy, and specialized technical services on a worldwide basis. Our Services include but are not limited to:

• Marine vessel surveys, hull and machinery surveys, classification surveys, and statutory inspections
• Cargo and container surveying, damage assessments, and loss adjusting services
• Property and building assessments, condition evaluations, and technical inspections
• Appraisal services, valuation assessments, and commercial evaluations
• Loss adjusting, claims investigation, and damage assessment services
• Technical consultancy, expert witness services, and dispute resolution support
• Certification services, standards compliance verification, and regulatory audits
• Fire investigations, forensic analysis, and incident investigations
• Non-destructive testing, ultrasonic testing, and technical evaluations
• Any other professional services as agreed upon in writing through specific engagement letters or service agreements

All Services are provided in accordance with applicable professional standards, international best practices, UAE law, and the specific scope outlined in individual engagement letters or written service agreements.

4. Acceptable Use Policy

You agree not to use our Services, website, or systems to:

• Violate any applicable laws, regulations, or legal requirements of any jurisdiction
• Infringe upon the intellectual property rights, privacy rights, or other legal rights of any person or entity
• Distribute, transmit, or facilitate the distribution of malware, viruses, harmful code, or any malicious or destructive materials
• Interfere with, disrupt, damage, disable, or impair our Services, servers, systems, networks, or infrastructure
• Engage in unauthorized data collection, scraping, mining, or access of our systems or data
• Send unsolicited communications, spam, phishing attempts, or fraudulent messages
• Impersonate any person or entity, or misrepresent your affiliation or authority
• Conduct harassment, threats, intimidation, or abusive behavior toward our staff or other users
• Access or use the Services for competitive intelligence, benchmarking, or unauthorized reverse engineering
• Circumvent security measures, bypass access controls, or exploit system vulnerabilities
• Conduct denial-of-service attacks or any form of network abuse
• Use automated tools, bots, scrapers, or similar technologies without written permission
• Engage in any illegal activity or facilitate illegal conduct by others

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your access, legal action, and liability for damages.

6. Service Delivery and Professional Engagement

6.1 Engagement Process

All Service engagements begin with a quotation request and are formalized through written engagement letters or service agreements detailing scope, deliverables, timeline, fees, and terms. Your acceptance of a quotation or engagement letter constitutes your agreement to the specific terms outlined therein. In the event of conflict between these general Terms and specific engagement terms, the engagement letter shall prevail to the extent of the conflict.

6.2 Professional Standards

All Services are delivered in accordance with applicable professional standards, international maritime conventions, UAE regulations, classification society rules, and industry best practices. However, the Company exercises professional discretion in methodology, timing, sequencing, and approach. The Company is not obligated to provide Services in accordance with any specific third-party requirements unless expressly agreed in writing.

6.3 Cooperation and Access

You agree to provide the Company with reasonable cooperation, access to facilities, documentation, personnel, and information necessary to deliver Services. Failure to provide required access or cooperation may delay Service delivery, and you remain responsible for associated costs. The Company is not liable for delays or incomplete Services resulting from your lack of cooperation or failure to provide necessary access.

6.4 Travel and Field Work

For Services requiring travel, site visits, or field work, you are responsible for providing safe working conditions, appropriate safety equipment, and complying with all applicable health and safety regulations. The Company's personnel will exercise reasonable care, but you acknowledge that field work involves inherent risks. You agree to maintain appropriate insurance coverage for our personnel while engaged in your projects.

8. Fees, Charges, and Payment Terms

8.1 Pricing

Service fees are specified in quotations and engagement letters. Quotations are valid for 30 days unless otherwise stated. All fees are exclusive of value-added tax (VAT), government levies, travel expenses, accommodation, subsistence, overtime charges, and other disbursements unless expressly included in the quotation.

8.2 Payment Terms

Payment is due in accordance with the terms specified in individual engagement letters (typically 50% upon engagement confirmation and 50% upon service completion, or as otherwise agreed). Invoices are payable in the currency specified and by the method indicated. Payment should be made to the banking details provided in invoices. Late payments incur interest at the rate of 1.5% per month or the maximum rate permitted by UAE law, whichever is lower.

8.3 Additional Charges

The Company reserves the right to charge additional fees for:

• Services beyond the original scope of engagement
• Travel delays, extended field work, or overtime requirements
• Repeat inspections or re-examinations
• Rush or expedited services
• Services in remote or high-risk locations
• Currency fluctuations or increased travel costs

Clients will be notified of additional charges before services are rendered, and written approval is required before proceeding.

8.4 Suspension for Non-Payment

The Company reserves the right to suspend services, withhold deliverables, or terminate the engagement immediately if payment is not received by the due date. Continuation of services does not constitute a waiver of non-payment.

10. Indemnification

10.1 Your Indemnification Obligation

You agree to indemnify, defend with counsel of our choice, and hold harmless the Company, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, service providers, and partners (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees and court costs), injuries, death, environmental damage, regulatory penalties, and other liabilities ("Claims") that such parties may incur as a result of or arising from:

• Your violation of these Terms or any applicable law or regulation
• Your use of our Services or website in violation of acceptable use policies
• Your provision of inaccurate, incomplete, or misleading information
• Your negligence or failure to provide necessary access, cooperation, or safety measures
• Claims by third parties regarding Your Content or materials you provided
• Your infringement of third-party intellectual property rights
• Accidents, injuries, or property damage occurring due to your failure to maintain safe working conditions
• Your breach of representations, warranties, or obligations under these Terms
• Any unauthorized or improper use of our Services or reports

10.2 Company's Indemnification Obligation

The Company agrees to indemnify you from claims arising solely from our gross negligence or willful misconduct in providing Services, provided you comply with the indemnification procedures below and these Terms.

10.3 Indemnification Procedures

The indemnified party must: (a) promptly notify the indemnifying party in writing of any claim; (b) provide reasonable cooperation in the defense of the claim; and (c) permit the indemnifying party to control the defense, provided the indemnifying party does not settle any claim that admits fault or liability of the indemnified party without consent.

12. Termination of Services and Account Access

12.1 Termination by Company

The Company may terminate or suspend your account and access to Services at its sole discretion, without notice or liability, for:

• Conduct that violates these Terms or is illegal, harmful, or unethical
• Non-payment of fees or failure to meet financial obligations
• Failure to provide necessary cooperation, access, or information
• Threats, harassment, or abusive behavior toward our personnel
• Unauthorized access attempts or security violations
• Any conduct deemed harmful to the Company's reputation, operations, or other clients
• Competitive activities or unauthorized use of our Services
• Any other reason at the Company's discretion

12.2 Termination by Client

You may terminate service engagements by providing written notice and paying all fees accrued to the date of termination, including fees for work performed and reimbursable expenses incurred. Termination does not eliminate your obligation to pay for work completed.

12.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately. We may retain copies of your data, project information, and communications for archival, compliance, and legal purposes. Sections addressing confidentiality, indemnification, intellectual property, limitation of liability, and governing law survive termination.

14. Third-Party Links, Content, and Services

Our website may contain links to third-party websites, services, applications, and resources. We do not control, endorse, or assume responsibility for third-party content, accuracy, security, or practices. Your access to third-party websites and use of third-party services is at your own risk and subject to their terms and conditions. We are not liable for any loss, damage, or issues arising from third-party links or services.

16. Dispute Resolution and Governing Law

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles or international principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

16.2 Jurisdiction and Venue

You irrevocably submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, for resolution of any disputes arising from or relating to these Terms or our Services. You waive any objections to venue or inconvenient forum and agree not to pursue claims in any other jurisdiction.

16.3 Arbitration Option

Notwithstanding the above, either party may elect binding arbitration under the rules of the Dubai International Arbitration Centre (DIAC) to resolve disputes. Arbitration proceedings shall be conducted in English under UAE law. The arbitrator's decision shall be final and binding and may be enforced in any court of competent jurisdiction.

<h3 class="text-2xl font-semibold mb-4 text-[--color-primary] mt-6">16.4 Dispute Resolution Process</h3>
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  Before pursuing litigation or arbitration, parties agree to attempt resolution through good faith negotiation. Costs of dispute resolution shall be borne by the unsuccessful party unless arbitration rules or court decisions provide otherwise.
</p>

18. Severability and Entire Agreement

18.1 Severability

If any provision of these Terms is found to be invalid, unenforceable, or illegal under UAE law or the law of any applicable jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed from these Terms. The remaining provisions shall continue in full force and effect. However, if severance would materially alter the intended agreement, the parties shall negotiate in good faith to replace the invalid provision with an enforceable provision achieving the original intent.

18.2 Entire Agreement

These Terms, together with specific engagement letters, quotations, and service agreements, constitute the entire agreement between you and the Company regarding our Services and supersede all prior negotiations, representations, and understandings, whether written or oral. No employee, agent, or representative has authority to modify these Terms unless authorized in writing by executive management of the Company. Any conflicting terms on purchase orders, emails, or other communications are void and ineffective.

20. Waiver and Non-Enforcement

Our failure or delay in enforcing any provision of these Terms does not constitute a waiver of such provision or any other right. No single or partial exercise of any right precludes any other exercise or further exercise of such right or any other right. Any waiver of these Terms must be in writing and signed by authorized management of the Company to be effective.

22. Assignment and Delegation

You may not assign, transfer, sublicense, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent is void. The Company may assign or delegate these Terms to affiliates, successors, or acquirers. We may engage subcontractors or specialized service providers to assist in delivering Services without your consent, provided such third parties are bound by equivalent confidentiality and professional obligations.

24. Professional Insurance Coverage

The Company maintains professional liability insurance appropriate to our operations and Services. However, our insurance coverage provides the sole remedy for claims within policy limits and does not affect the limitations of liability outlined in Section 9. You acknowledge that our insurance does not cover all potential claims and that certain damages are explicitly excluded. You are responsible for maintaining appropriate insurance coverage to protect your interests, including but not limited to property insurance, liability insurance, and business interruption insurance.

26. Data Protection and Privacy Compliance

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UAE Personal Data Protection Law (PDPL). For clients subject to the European Union's General Data Protection Regulation (GDPR), we have executed standard contractual clauses as required by GDPR Article 28. Our Privacy Policy contains detailed information regarding data collection, processing, retention, and your rights. Please refer to our Privacy Policy for complete information.

28. Right to Refuse Service

The Company reserves the right to decline service requests, refuse to engage with specific clients, or terminate engagements at our sole discretion for any reason, including but not limited to potential conflicts of interest, reputational concerns, safety issues, ethical violations, or lack of cooperation. This right extends to prospective clients whose requests appear questionable or potentially improper.

30. Questions and Contact Information

If you have questions about these Terms of Service, our Services, or your specific engagement, please contact us at:

We welcome your inquiries and will respond to legitimate questions regarding these Terms and our Services within 2-3 business days.